Please use this identifier to cite or link to this item: http://ena.lp.edu.ua:8080/handle/ntb/41136
Title: Analysing online customer experience with tripadvisor: the case of Konya
Authors: Alper Ateş
Ceyhun Çağlar Kılınç
Halil Sunar
Affiliation: Selcuk University
Bibliographic description (Ukraine): Alper Ateş Analysing online customer experience with tripadvisor: the case of Konya / Alper Ateş, Ceyhun Çağlar Kılınç, Halil Sunar // Litteris et Artibus : proceedings of the 6th International youth science forum, November 24–26, 2016, Lviv, Ukraine / Lviv Polytechnic National University. – Lviv : Lviv Polytechnic Publishing House, 2016. – P. 470–473. – Bibliography: 11 titles.
Conference/Event: Litteris et Artibus
Issue Date: 2016
Publisher: Lviv Polytechnic Publishing House
Country (code): UA
Place of the edition/event: Lviv
Keywords: TripAdvisor
Online Comments
Konya
Tourism
Tourist Satisfaction
Number of pages: 470-473
Abstract: The number of participants to tourism activities are rapidly increasing. In this conjuncture, internet visitors are exploring the destinations before they visit. Applications and web sites that shared experience of visitors become more important. The aim of this study is how can we use tripadvisor for Konya destination with use its comments and advises about best prices, hotels and social activities. There are about 9176 comments has been made until the date of 03.16.2016 for Konya Destination. As samples from 71 locations under the title of places to visit in Konya, we chose 5 destination which get top points from the users.
URI: http://ena.lp.edu.ua:8080/handle/ntb/41136
References (International): [1] Bilim, Y. ve Özer, Ö., “Yerel Halk Gözüyle Konya’da Turizmin Önemi ve Ekonomik, Sosyal, Çevresel Etkileri”, Ulusal KOP Bölgesel Kalkınma Sempozyumu, 2013. [2] Çiçek, E., Pala, U. ve Özcan, S., “Destinasyon Tercihinde Web Sitelerinin Önemi: Yerli Turistler Üzerine Bir Araştırma”, Sosyoteknik Sosyal ve Teknik Araştırmalar Dergisi, Yıl:3 Sayı:5, 2013, pp. 1–14. [3] İnan, H. (2002) “Yeni Bir Pazarlama Aracı Olarak internet ve Firmalar Arası Pazarlamada internet Kullanımını Etkileyen Faktörlerin Sınıflandırılması”, Çukurova Üniversitesi S.B.E. Dergisi, Cilt 9, Sayı 9, 2013, pp. 123–135. [4] Özdemir, G., “Destinasyon Pazarlamasında İnternetin Rolü”, Journal Of Yasar University 2(8), 2007, pp. 889–898. [5] Pender, L. and Sharpley, R., The Management of Tourism, Sage Publications, London, 2005. [6] Sarı, Y. ve Kozak, M., “Turizm Pazarlamasına İnternetin Etkisi: Destinasyon Web Siteleri İçin Bir Model Önerisi”, Akdeniz İ.İ.B.F. Dergisi (9), pp. 248–271., 2005. [7] Konya İl Kültür ve Turizm Müdürlüğü Verileri, www.konyakultur.gov.tr, E.T. 21.04.2016. [8] Turizm Sektör Raporu, Konya Ticaret Odası, Ağustos, www.kto.org.tr/d/file/turizm-sektoru-2008. doc, E.T. 16.04.2016. [9] https://www.tripadvisor.com.tr/Tourism-g298014-Konya-Vacations.html, E.T. 16.04.2016. [10] http://www.tuyed.org.tr/konyanin-2023-hedefi-10-milyon-turist/, E.T. 25.04.2016. [11] http://www.konyarehberi.net/icerik/21/konyada-turizm-faaliyetleri.html, E.T. 25.04.2016.
Content type: Conference Abstract
Appears in Collections:Litteris et Artibus. – 2016 р.

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